Owners FAQ'S

palm bay rental home care services

WELCOME TO AAMERICAN PROPERTY MANAGEMENT!
This "Property Owners Handbook" is designed to familiarize you with our administrative process. It is our sincere belief that when you, as our client, understand this process, we can better serve your needs.
All relationships are established by written agreement between you and Aamerican Property Management or companies acquired by Aamerivan Property management All terms, conditions and provisions outlined in this handbook are subject to change or withdrawal at any time without notice. You should look solely to your individual property management services agreement for actual services rendered.
The following index outlines the benefits, services and what you as our client can expect from Aamerican Property management
INDEX

* Part I Overview

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Part II Why Choose Us?

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Part III Frequently Asked Questions

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Part IV Property Owners Expectations - What you can expect from Aamerican Property Management

PART I OVERVIEW

Since 2003, Aamerican Property Management has helped many owners like you realize strong financial rewards in the lucrative field of investment properties. We are experts in our field. We have grown from zero homes to a financially stable able to expend in excess $20,000.00 each year and we still give each client and each property the individual attention and care that makes us unique.
The following section explains the many benefits and advantages of a full service, professional property management company.

* PROPERTY PRESENTATION
* We present your property to the largest available rental market.
* We are always aware of current market conditions. This allows us to rent your property at its highest value.
* Our computer system enables us to maintain an exhaustive list of all the features that make your property desirable and special.
* We minimize your rent loss by advertising a vacant property through the Association of REALTORS Multiple Listing Service, on our web site on the Internet, and in the Florida Today Newspaper.
* We use a broad range of advertising media, including signs, flyers, newspaper classifieds and the Internet.
* We share our vacancy listings with other Real Estate offices. We pay a commission promptly to agents who show and rent our homes.
* PROPERTY INSPECTIONS
* Our main job is to protect your investment property. We do this in two different ways. Our property manager makes frequent driving tours by the various properties we manage. Exterior inspections are very important, because a property that is well maintained on the outside is normally being taken care of on the inside, too. In addition, we make necessary preventive maintenance inspections of the interior of the property.
* TENANT SCREENING
* We lease only to qualified, responsible tenants.
* We are experienced in judging credit worthiness.
* We do a thorough credit and reference check before the lease is signed. This includes checking credit history with the credit bureau, verifying employment, checking all appropriate references including past landlords, and an eviction history.
* We take time with each new tenant to explain the benefits and responsibilities of leasing a home from us.
* We provide you with protection through the use of proper lease agreements, addendums, deposit forms, late notices, and other legal documents.
* We take fair and appropriate security deposits.
* PROPERTY PROTECTION
* Our comprehensive screening procedures assure you of desirable tenants.
* We maintain and update an inventory of all the personal items that are part of your property.
* We constantly perform spot checks and announced, routine inspections.
* Our key-control procedures protect you and the tenant against unauthorized entry.
* MAINTENANCE
* We provide qualified, reasonably priced personnel who will get the job done right.
* We are maintenance experts. Since we deal with this daily, we know what repairs should cost and how long they will take to complete.
* Because of the large volume of work we give local firms, we have the necessary recourse to correct poor performance.
* We help avoid costly repairs through routine preventive maintenance inspections.
* We protect the value of your investment by maintaining your property at current neighborhood standards.
* ACCOUNTING SERVICES
* We do all the bookkeeping chores for you. Our staff and computer system keeps complete, accurate records of every income and expense that affects your property.
* Our convenient monthly statements provide you with a full, itemized record of all transactions.
* Our end-of-year statements simplify the job of tax preparations for you and your accountant.
* Because we are computerized, we can meet your individual needs, including budgeting, itemized summaries for tax preparation, and other unique services.
* INVESTMENT ASSISTANCEWe keep abreast of current market conditions and active investors at all times. We share this information by phone, letter and newsletters.
* Our extensive resources let us help you select an investment property that will meet your exact goals of the highest possible return and tax advantages.

THIS SECTION EXPLAINS THE POLICES AND PROCEDURES WE HAVE IMPLEMENTED TO PROTECT YOUR PROPERTY INVESTMENT AND TO PROVIDE YOU WITH THE BEST POSSIBLE SERVICE.

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INSURANCE
In addition to your normal home-owners Fire and Extended Coverage insurance policy, we require you to maintain an "Owner, Landlord and Tenant" (OL&T) liability policy as well. This coverage protects the tenant, you, and us against a wide range of losses caused by unintentional hazards or unsafe conditions on your property. In addition, Aamerican Property Management, Inc. must be listed as a co-insured on your liability policy, with minimum limits of $300,000.00.
We must have proof of insurance coverage before we can manage your property. If you do not currently have OL&T coverage, we can arrange to purchase a competitively-priced policy for you. We will also recommend strongly to the tenant to have renters insurance to protect their belongings in case of catastrophe.
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MORTGAGE PAYMENTS
If you wish, we will make the mortgage payment on your property for you. This additional service is offered free of charge. We require you to maintain, at all times, one months mortgage payment in the escrow account. Mortgage Payments will be deducted from the account on the first of the month. This is not contingent on the tenant's rent payment. If there are insufficient funds in your account, Florida law prohibits us from making the payments.
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ACCOUNTING SERVICES
We pride ourselves on our thorough, accurate record keeping. Our computer system allows us to provide services that would be difficult or impossible with a conventional manual accounting system. Please allow for timely requests for such information?
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KEY POINTS:
Every transaction affecting your account balance is recorded and explained in detail. Accounting is done on single-entry cash basis with a separate income and expense ledger maintained for each property--just as if your property had its own checking account. If we manage more than one property for you, we group multiple income and expense ledger under your name. This enables us to cover your properties with a single maintenance reserve and to transfer funds among your properties without intermixing accounting transactions. Each property always has its own separate and complete accounting records.

Copies of all work orders and receipts are kept on file throughout the year. Original receipts are included with your monthly statement.

In addition to the monthly statements described in the next section, we also provide a complete summary of account at the end of the year. These show you a summary of all transactions by specific accounting code. These statements have been specially designed to simplify the year-end tax preparation job for you or your accountant. Our computer system enables us to get this vital information to you immediately at the end of the year.
As required by Internal Revenue Service regulations, we prepare and submit a 1099 MISC form showing the total gross rent income that we collected on your behalf during the year. A copy of this form will be sent with your year-end statement. You do not need at this time to enclose a copy with your annual Income Tax Return.
Please, please, and please do not wait until 6:00 PM on the 14th of April to request tax related information - not fair!

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RENT COLLECTION
All rent is due on the 1st of each month and is considered late if received after 5:00PM. Late notices are sent on the the next day and removal proceedings are initiated if the tenant does not make immediate arrangements for rent payment. We use NSF check fees, posting fees, and late charges as a means of:
1. encouraging on-time payments to allow for timely disbursement of your proceeds, and
2. compensating us for our additional trips to the property, additional time spent resolving the matter, as coverage for our own bank charges, our preparation time for notices, and additional trips to the bank.
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MONTHLY STATEMENTS
The most useful and current accounting information appears on the check bottom flap.
Our computer system enables us to provide you with a concise, accurate, and understandable statement of account. Plus, it allows us to get your statement and any rent proceeds out to you quickly. Statements are normally sent within three (10) days of receipt of the rent each month. Occasionally, a statement will be held for a few extra days because of a late rent payment in order that we may send you your full monthly rent proceeds.
Your statement will include a check for any funds due you above your minimum maintenance reserve balance, unless the amount due is less than $1.00.
Accounts that experience mid-month expenditures above the maintenance reserve amount will be invoiced mid-month. This invoice is due and payable upon receipt. Your prompt payment is appreciated. Typically, when this occurs we have used our own money to pay your expense. Owners may use the "Make Rent
Your statement shows every transaction we've posted to your account since the beginning of the year. Each transaction is described in detail.
We will be happy to answer any questions you have about your account. Please report any discrepancies you find within 15 days from the time you receive your statement.
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MANAGEMENT FEES
Our monthly management fee is payable when the rent payment is received. It is automatically deducted from your account at the time the rent payment is posted.
For long-term rental inventory properties you may incur service charges for needed or requested work as long as your property remains vacant.
For seasonal rental properties you will be charged for all management services required when there is no off-setting property management income.
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VACANCIES
Vacancies are expensive for both of us. We make every effort to keep our vacancies to a minimum. We are members of our Association of REALTORS. We maintain an extensive computer database of the features that make your property special. This enables us to quickly produce an attractive listing of your property to be given to prospective tenants and local leasing personnel.
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KEY POINTS:
Our computer system enables us to monitor our lease expiration dates carefully. We allow our leases to lapse into an automatic month-to-month extension unless there are extenuating circumstances. Rental rates may be adjusted at this time when warranted.
Please notify us immediately should you wish to renegotiate the rent on a renewal lease. Upon your notifcation approximately 45 days before a tenant's Lease Agreement is due to expire we will send a Lease Renewal Notice. This notice explains our lease renewal procedures and the necessary rent increase. If the new lease is declined, the tenant is required to give us 30 days prior written notice. This prevents unexpected vacancies and gives us adequate time to prepare the property and to advertise and show it. It also helps prevent needless loss of revenue. If the tenant opts to go month-to-month, there is an automatic 10% increase in the rent.
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If a tenant chooses to vacate, the property must pass a thorough check-out inspection before the tenant is released from the Lease Agreement and the security deposit is returned. This minimizes the preparation and turn-around time before your property is re-leased. The inspection will not be made until the tenant has removed all furnishings and other personal belongings, and the tenant is not allowed to re-enter the property once the inspection is complete.
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Long-term rental vacancies are advertised continuously until rented. Seasonals are advertised Friday, Saturday and Sunday 10 months of the year; and, run continuously in October and November. All active listings are web advertised and MLS posted.
We maintain careful control of your property while it is vacant. Leasing agents must be a licensed real estate agent.
LEASING
We want good tenants just as much as you do. We pride ourselves on the quality of tenants we are able to attract. Our extensive tenant screening and lease procedures help to ensure this.
KEY POINTS
Applicants are required to complete a Rental Application and to provide credit information and references. We are members of TransUnion, a direct subscriber, as well as Landlord2Landlord.
* A credit check is made of every prospective tenant. We explain to all applicants that prompt rent payments will help maintain their good credit rating. If an otherwise acceptable tenant does not have a local credit file with the bureau, we will protect your interests with guarantees.
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The security deposit and application fee are taken only after the application and all contracts and addendums have been reviewed with the prospects. This is an important process that limits our exposure. A reservation agreement further contains liability as it clearly defines the investigative/reviewing aspect of this initial phase. Once a tenants Rental Application with the accompanying reservation agreement have been approved, an appointment is made with the property manager to sign the actual Lease Agreement and move-in. We have found that this extra personal attention to the tenant's needs greatly reduces misunderstandings and eliminates many potential problems. Also, this gives us a chance to answer any questions and to carefully explain the tenant's responsibilities as well as our company policies and procedures.
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The tenants sign for an inspection form that they must complete and return in a tomely manner. This is done with the tenant. We find this helps develop a good working relationship with the new tenant. At the same time, it gives us one more chance to encourage our tenants to take pride in their new home.
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We require our owners to maintain the home in as good a condition as if they were living there. This includes interior and exterior painting, tree trimming and upkeep of the appliances.
* SECURITY DEPOSITS
* As an additional protection, appropriate security deposits are always collected upon approval of a Rental Application by a prospective tenant. The amount of deposit is based on the monthly rental rate. Under no circumstances will we allow the deposit to be used as rent.
* All security deposits are kept in a special non-interest escrow trust checking account, as required by the Florida Real Estate Commission regulations, until they are either refunded to the tenant upon the successful check out inspection of your property or are forfeited to cover damages caused by lease violations.
* PROPERTY INSPECTIONS
* Our main job is to protect your investment property. We do this in two different ways. Our property manager makes frequent driving tours by the various properties we manage. Exterior inspections are very important, because a property that is well maintained on the outside is normally being taken care of on the inside, too. In addition, we make regular preventive maintenance inspections of the interior of the property quarterly.
* KEY POINTS:
* The right for us to make routine, announced inspections is part of the tenant's Lease Agreement. Tenants will be notified in writing of a pending property inspection should one be necessary. The inspection is done with the tenant present.
* REPAIR AND MAINTENANCE SERVICE
* Timely, competent maintenance is the key to protecting your investment. Our goal is to provide you with this important service at a reasonable price using only the best qualified personnel.
* In addition, it is our aim to prevent major repair bills. We accomplish this through constant supervision, routine inspections, regularly scheduled maintenance, and by selecting those tenants who will take pride in their leased home.
* Repairs and maintenance services are typically performed by independent, outside vendors and contractors. During unusual situations or matters relating to un-necessay discomfort, we diretly intervene and complete repairs. This began following the '04 hurricanes and continues to date.
* KEY POINTS:
* Our maintenance responsibilities are defined in detail by the Property Management contract.
You may reserve the right to schedule and control all, or a particular part of, the repair or maintenance responsibilities if you desire.
We require that a minimum balance of $150.00 be kept in your account with us to cover repairs. We use these funds to pay the vendors upon completion of the job. We have found that they are more responsive to our calls because of this fast payment record.

Before any work is performed, the job request is reviewed. The job is assigned and a work order issued after the request has been approved by the property manager. Our maintenance personnel will not perform unauthorized jobs requested by a tenant. In addition, requests for maintenance work that is the tenant's responsibility, or for repairs caused by tenant negligence, will be charged to the tenant.
We ensure the quality of the work performed by making spot checks and follow-up inspections. You are further protected because each job is fully documented in writing and backed with receipts by our comprehensive work order accounting system.
Routine repair and maintenance will be performed as needed in our judgement and will be based on urgency and importance. For any major job, we will obtain written estimates and notify you before we proceed.
PART II
FREQUENTLY ASKED QUESTIONS

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How long does it take to lease my property?
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When you find residents for my rental home, how do you qualify them?
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How quickly does Aamerican Property Management process the monthly rents and statements to property owners?
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How often and how are property inspections conducted?
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What if I want to sell my property, can Aamerican Property Management help?
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How are rental collections handled?
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Do you guarantee the residents that you place in my rental home?
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Are you the cheapest company in town?
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Who handles problems late at night?
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Why should I choose Aamerican Property Management?
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How long does it take to lease my property?

In addition to our attractive yard signs, we also immediately place your rental property into our world wide web site, www.bestbrevardrentals.com.
When you find residents for my rental home, how do you qualify them?
We strive to provide you with the caliber of residents that you want in your rental property. This includes:

* A complete national credit report on each adult resident.
Verification of their employment.
In addition to the normal financial qualifications, we always try to accommodate the housing needs of our residents to ensure that the home they rent is convenient to their work, shopping and desired school district. This will help to ensure that they will remain happy residents and remain longer in your rental property. At Aamerican Property Management, we believe that good residents are worth waiting for!
* How quickly does Aamerican Property Management process the monthly rents and statements to property owners?
We pride ourselves on quick turnaround of your rents and statements. We generally process the rents and statements 8 to 12 days after receipt of the rent. Our multiple property owners can expect that we will process their rents no later than the 12th of each month. Florida law requires that we not disburse funds until we know that they have cleared the Bank.How often and how are property inspections conducted?
* When your property is vacant, we generally inspect it each week and/or raly upon prospect traffic by way of Realtors and our repair personnel for feedback.
* The next inspection is done prior to the residents moving in. This is known as the "move in" inspection, where we detail the condition of your property on our move-in inspection form.
* We inspect the exterior of our properties on a monthly basis and we also conduct interior inspections quarterly if we determine that checking the property out is warranted.
* Within 90 days after the residents move in, we contact the residents to ensure that all is well with your property and your residents.
* Between the 10th and 11th month of the residents lease, we discuss with the residents their intent to renew their lease for another year. If they are not renewing, then we advise the property owner and our leasing staff to ensure that we are able to get the home re-rented quickly with little or no vacancy.
* When the residents move our of your property we do another detailed inspection known as the "move out" inspection. The move our inspection is done to ensure that the residents return the rental home back to us in the same condition as when they first rented it. If damage is found, then we impose a claim on the Tenants security deposit as required by the Florida Landlord/Tenant Laws, (F.S. 83), if no damage is found, then we promptly return the security deposit to the former residents.

Here is a copy of our move out instructions given to each tenant at the lease closing:
CHECK OUT INSPECTION REQUIREMENTS
Check out inspections of homes are made between the hours of 9:00 A.M. and 4:30 P.M., Monday through Friday. Please call and make an appointment with our office after everything on this list is done. All of your furniture and personal items must be removed from the house and yard before an inspection can be made. You may not stay in the house after the inspection is completed.
Naturally, for a furnished and equipped seasonal rentals all of the owner's inventory would remain and be left in acceptable condition.
* Remove all personal items and trash from the house and yard.
* Clean all appliances thoroughly. Replace stove pans and rings with new ones, aluminum foil is not allowed.
* Clean and disinfect the sink and kitchen cabinets.
* Have the carpets professionally steam cleaned and save the receipt as we will need it for our files. The company used must be approved by Property Management, please call ahead for approval before having the carpets cleaned. The carpets should be the last item cleaned in the home before the inspection is made.
* Strip tile floors of all built up wax. Remove stains and marks. Finish floors appropriately with wax.
* Wash walls carefully; pay special attention to areas around light switches, hallways, and doorways. Remove all fingerprints and dirt. All light fixtures must have light bulbs installed.
* Clean all windows inside and out and secure all screens.
* Make needed repairs to screens and screen doors.
* Clean and disinfect the bathroom(s) thoroughly.
* Mow, trim, edge, rake and water the yard day of check out.
* Repair or have repaired any damage you or your pets have caused.
* Continue telephone, electric and water service until the actual end of the lease period however be certain you include our inspection appointment for your providing utilities. These must be on for our final inspection.
* Make arrangements to have all the trash hauled away. No deposits can be refunded until this is done.
* Have the pool clean and chemically balanced if you have one.
* Have the premises fumigated for fleas by a licensed exterminator, if you have had a pet. Save the receipt. Have carpets professionally cleaned and provide the paid receipt/invoice.
* Proof of your paid water bill is also required before the security deposit can be returned.

SECURITY DEPOSITS WILL BE DISBURSED WITHIN 15 DAYS OF the later of CHECKOUT or end of lease.
THANK YOU FOR YOUR COOPERATION
A copy of these requirements have been provided at the time a lease is signed, and will be provided again when I give notice of vacating the premises.
What if I want to sell my property, can Aamerican Property Management help?
YES!
How are rental collections handled?
Our collections policies are as follows:

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All rents are due on the 1st day of each month and late after 5:00PM of that day.
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All residents who have not paid by that time receive a posted notice the following day, placing them on notice. We also attempt to reach them by phone.
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Any remaining residents who have not remitted their rents by the end of the notice period will be considered for referral to our attorney who will continue the legal prerequisite paperwork to file an eviction against them, should they fail to remit the rents due.
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NOTE: All of the above items are included at no additional cost to you as a service provided by Aamerivan Property management
While it is doubtful that an eviction will ever be necessary, as we at Aamerican Property Management carefully screen all prospective tenants, occasionally financial hardships do arise requiring our prompt collections attention.
Should it be necessary to file an eviction; or, if you have a tenant who needs to be evicted when you sign on with our company, we then perform the following steps:
The above three items are performed by our firm.
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All paperwork, (including, but not limited to) copies of the lease, and our notices served upon the resident are forwarded to The Clerk of The Court on the 15th of the month, (or sooner if you request) to proceed immediately in filing the eviction action.
To save our property owners from additional losses, we do use an attorney for all evictions. Most evictions are settled with the resident paying all costs and remaining in the property, however, should it be necessary to proceed further, we have taken the proper steps to protect you and your property.
Do you guarantee the residents that you place in my rental home?
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NO, we provide our property management customers with the following guarantee:
At Aamerican Property Management, we always pay for the cost of advertising.
Are you the cheapest company in town?
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Probably not. It seems there is a new property management company starting out every day, trying to beat everyone else's prices. Our fees are very competitive and we certainly are not the most expensive. On the other hand, we charge a fair fee for a tremendous service.
No other residential property management company in our area offers all of our combined services including;
Developing personal relationships with our customers
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Full time property manager.
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Our extremely careful tenant selection process.
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Our fast rent processing policy.
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We show properties and are open 7 days a week.
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When all fees are considered, for benefits received, we are actually less expensive than most companies.
In property management, you get what you pay for.

Who handles problems late at night?
Read the excerpt from our tenant letter sent with a stamped and addressed
return envelope for tenants who pay by mail.
1. You may immediately return the enclosed stamped and addressed envelope with your post-dated check (1st of the Month) and we will keep track and post on the first – too easy for both of us!
2. For qualifying tenants only, when you are ready to buy a home from our inventory, we will pay towards your closing costs. Qualifying simply means paying on-time and caring for the property you live in as you do.
3. The footnote at the bottom of the page is your reminder to manage your lease term and provide the required notices when you make a determination to terminate at the end of your lease. Under Florida law, we are required to give you this notice. Seasonal residents, by agreement, have already given notice. Early termination before the termination date is handled with the “Early Termination Addendum – you have it.
4. PLEASE know, ahead of time: your emergency evacuation routes, emergency shelter locations, hospitals, your personal obligations concerning securing your house, etc. in the event of a hurricane, tornado, etc.
5. Please communicate with us during business hours – 7:30 AM until 5:00 PM. In an EMERGENCY ONLY it is reasonable to call evening after business hours until 9:30 or on Saturday or Sunday. Please keep in mind that calling off hours usually only accomplishes delivering the problem as most businesses do not respond during those hours. Our email address is nevillesj@earthlink.net. - I check emails by 7:30 AM.
Many times we solve problems right over the phone avoiding what might have been an additional maintenance expense.
Why should I choose Aamerican Property Management?
In a word, "Experience". Our customers know that "Our people make the difference". We believe that the key to our success is in the personal relationships that we have developed with our customers. Your leasing consultant, your property manager, your account, your manager's assistant, and the owners of Aamerica Property Management are here to serve you and your residents. At Aamerican Property Management, you are the boss and we will work to earn your trust.
If you have a residential rental property in the South Brevard County area, there is no better choice for your investment and peace of mind, than Aamerivan Property management
PART IV
PROPERTY OWNERS EXPECTATIONS
What You Can Expect From Aamerican Property Management
The purpose of this section is to present the benefits our property owners can expect to receive from Aamerivan Property management In establishing a personal relationship with our customers, it is important that each party understands exactly what is expected of the other. Our primary objective is to attain the goals and objectives of our customers and their rental properties.
We believe that by familiarizing you with the administrative process of how we lease and manage your rental property, we can avoid surprises that could occur later on. It is important that you realize that we will move forward with our administrative property management process as outlined herein, unless you otherwise direct us in writing. Therefore it is to your benefit to review and understand the following services that are automatically provided and instituted by Aamerican Property Management for the benefit of you and your property.
The following is an outline of some of these benefits and services that you as our customer can expect us to automatically provide and institute on your behalf:
***LEASING***

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You can expect that we will place our "Home For Rent" yard sign on your property, (if allowed) at least two weeks prior to any known vacancy, or immediately if you have just listed your rental home with us. In addition we will use a lockbox for ease of showing of unfurnished rental properties.
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You can expect that we will place your vacant property in our web site "www.2apm.com", and in the MAAR Multiple Listing Service.
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You can expect that we may place your vacant property in the Florida Today Newspaper, if we deem it necessary. Note: All advertising costs are included as a service of Aamerivan Property Management
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You can expect that our agents will schedule showings of your property 7 days a week to all prospective renters until your rental home is leased.
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Your can expect that all rental applicants will be subjected to:
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A credit report on each adult rental applicant.
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A verification of applicant's former landlord's references.
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A verification of the applicant's employment or income.
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You can expect that we will lease your property at the asking amount of rent, (as outlined in your management agreement with us) or higher. You can expect that we will not lease your property at a lower amount, without first obtaining your permission.
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You can expect that once the rental applicant process is approved, we will complete and execute the lease agreement and give the residents possession of your rental home.
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You can expect that we will conduct a "Move-In" property inspection and complete our detailed property inspection data sheets of your property.
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You can expect to be notified by our company that your property has been leased. A copy of the lease agreement will be sent to you, once all parties have properly executed it and the residents have taken possession.

**LEASE RENEWALS**

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When requested, you can expect that we will attempt to renew the residents lease at least 45 days prior to the expiration of their lease agreement.
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Your can expect that we will renew the tenants lease for another year at the same or at a slightly higher amount of rent, if possible. We will renew the lease at the market amount, without your specific permission to do so.
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You can expect that we will place our home for rent sign and begin showing the property for lease as outlined in the leasing section above, in the event that the current tenants are not renewing their lease.
You can expect that we will renew the residents lease agreement, or re-rent the property to new residents, unless we have a written directive from you not to renew the lease or re-rent the property.

**PROPERTY INSPECTIONS**

* You can expect that we will conduct the following property inspections on your property:When your property is vacant, we inspect it each week.
* We conduct quarterly interior inspections.
* We will conduct a "Move-In" inspection prior to new residents moving into the property.
* Within 90 days after the residents move in, we contact the residents to ensure that all is well with your property and your residents.
* Between the 10th & 11th month of the residents lease we discuss with the residents their desire to renew their lease.
* When the residents move out of your property, we do a "Move-Out" inspection and document the condition of the property.

**RENT COLLECTIONS & DELINQUENCIES**

* At Aamerican Property Management, we do not tolerate the delinquent payment of rents. We are careful to explain this policy to new residents in order to avoid any misunderstandings that might arise later. Our rent collections & delinquencies policies are as follows:You can expect that we will make every effort to collect rents timely and when due on the 1st of each month.
* You can expect that we will mail your resident a "Friendly Reminder" if rents are not collected by the 4th of each month. We also will attempt to phone the tenant.
* You can expect that we will "Hand Deliver" a 3-day notice, (Florida's legal prerequisite to an eviction), upon a payment failure.
* You can expect that we will turn delinquent residents over for an eviction to be filed on or shortly after the 15th of the month.

**RENT PROCESSING & ACCOUNTING**
At Aamerican Property Management, our property management software is the top property management software in the industry.

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You can expect to receive a monthly computerized report showing all income and expenses of your rental property.
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You can expect to receive a year end summary statement for your tax purposes showing all of your yearly income and expenses and categorizing said income and expenses, along with your 1099.
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Our single property owners can expect that we will process your rental payments to you within 8 to 12 days of our receipt of the rent. Our multiple property owners can expect that we will process all of your rents no later than the 20th of each month. Florida Law requires that we not disburse funds to an owner until we know they have cleared the bank.
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Your can expect that we will make your mortgage payments and/or homeowners association payments, if you so direct and provided that adequate funds are available in your property trust account. You can expect that we will not make these payments if adequate funds are not available in your trust account. We require, at all times, one months payment be held in trust.
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You can expect that in the last month of a tenants lease, we will hold funds in your trust account to protect you by ensuring that adequate funds are available to make your rental home "rent-ready", thereby ensuring faster lease ups and less vacancy time.

**PROPERTY MAINTENANCE & REPAIRS**

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At Aamerican Property Management, we believe that it is a conflict of interest for us to profit from the misfortunes of others. Therefore, we will not assess a surcharge to our property owners for maintenance & repairs to their properties.
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To ensure quality service and perhaps reduce the amount of maintenance requested, we require our tenants to submit all maintenance requests in writing. Also to keep your cost of our service down, we charge residents an administrative service fee to handle maintenance and repair requests. We believe this will encourage residents to make their own repairs. This allows us not to increase our management fees and will keep your maintenance costs down by involving the tenants in the repair expenses.
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However, rental homes must be properly maintained in order to preserve the value of the property and maintain a positive relationship with the residents. Florida also has laws that require landlords to comply with certain basic maintenance and repair items.
You can expect that Aamerican Property Management will not effect repairs to your property in excess of $350.00, without first obtaining your approval. NOTE: This excludes emergencies and repairs that are required by law (city, county, state or federal) of be deed (homeowners and condo associations) to be effected to your property.
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You can expect that if your property is vacant, we will effect items necessary to improve the property's show-ability to prospective renters. This means faster lease ups and less vacancy for you. Examples would include: lawn service, carpet cleaning, maid service, pool service, utilities and painting when necessary. In the event that any of these repairs were due to the former rental residents tenancy, you can expect that we will spend all of their security deposit first (not your money) to put your property back into it's pre-rented condition.
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You can expect that we will institute minor maintenance & repair items ($350.00 or less) as requested by rental applicants to secure a lease to quality residents for your rental property. To avoid the possibility of major liability to you we also change the locks between each tenancy.
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You can expect that during the residents tenancy, we will institute minor maintenance & repairs ($350.00 or less) when deemed by us to be necessary for the preservation of your property and/or the continuation of the residents tenancy, usually occurring at the renewal of their lease.
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You can expect that we will only use repairmen, vendors and tradesmen that are properly licensed and insured to handle the type of work being performed on your property.
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You can expect to receive the original invoices of all repairmen, vendors and tradesmen employed to effect repairs on your property.

**COMMUNICATIONS**
At Aamerican Property Management, we believe that communications are the essential element in the success of our company. That is the underlying reason for the creation of this "Property Owners Handbook" and our "Residents Handbook" for all of our tenants.
In today's business environment, no one can assume to know or read the mind of another, or be certain of their goals and objectives. To this end, we at Aamerican Property Management have gone to great lengths to be accessible to our residents and property owners.
Please select from the following list of ways to communicate with us:

* By Phone @ (321) 693-8026 7:30 AM - 5:00 PM Monday through Friday. After hours our phones are available for a "voice message.
* By Fax @ (321) 724-5380
* You can expect that our fax machine is on 24 hours a day, as many of our clients and property owners live overseas.
* By e-mail: nevillesj@earthlink.net
* You can expect that we check our e-mail regularly, Monday through Friday.
* By U.S. Postal Service @ 144 Ocean Terrace, Indiantlantic Florida 32903
* By World Wide Web Site at: www.bestbrevardrentals.com

You can expect to receive virtually any answer regarding our company policies from our web site.
**CONCLUSION**
Thank you for taking the time to review our "Property Owners Handbook"! We believe it is time well spent, especially for our newer clients. We trust that your experience with our firm will continue to be a pleasant experience and look forward to working with you and your property in the future.
Please do not hesitate to contact us directly any time we may be of service!
What To Look For In Selecting A Good Property Management Firm
A Firm That:

* Has Established A Commendable Reputation By:
* Rigidly adhering to a strict code of ethics
* Protecting the owner's interests at all times
* Dealing fairly with owners and tenants
* Maintaining and training property management staff
* Progressive leadership in management techniques
* Actively engaging in community betterment programs
* Many years of successful experience
* Will Maintain The Highest Possible Net Income From the Property By:
* Planning highest and best use of the property
* Obtaining suitable tenants
* Effective savings on maintenance, repairs, and insurance
* Keeping collection losses to an absolute minimum
* Thoroughly checking out prospective tenants
* Will Relieve Owner of Tenant And Operating Worries By:
* Handling tenant requests and complaints
* Negotiating new and renewal leases
* Obtaining prompt rental payments
* Preparing monthly statements of income and expenses
* Directing all maintenance and repairs and paying bills
* Regularly inspecting properties
* Preparing Annual 1099's
* Will Apply Every Skill To Increase Property Value By:
* Analyzing property and neighborhood
* Selecting tenants who can pay highest rents
* Maintaining highest possible occupancy
* Maintaining good appearance and repair
* Obtaining highest possible net income
* Contact Us for more Information.


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Stephen J. Neville, Lic. RE Broker, dba,
Aamerican Property Management
144 Ocean Terrace
Indialantic, FL 32903-3417 USA
CELL: 321-693-8026 PH/FAX: 321-724-5380
www.2apm.com
www.bestbrevardrentals.com
Email: nevillesj@earthlink.net
Non Emergency Hours 8:00AM - 5:00PM
TransUnion/Landlord2Landlord Enabled

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